Ogden City Corporation
  • 12-Sep-2017 to 22-Sep-2017 (MST)
  • Building Services
  • Ogden, UT, USA
  • $13.83 to $18.90
  • Hourly
  • Full Time

Benefits Eligible


Incumbent performs office work in support of collection of past due accounts, including code services citations, court fines, delinquent payment plans, and other bad debt accounts. Ensures compliance with State Statutes and City Codes and is responsible for maximizing the collection, tracking, and reporting of associated revenues.  Duties are performed within established policies and procedures and require the exercise of judgment in resolving known and potential problems. A minimum of 50% of the time in this position involves public contact performing difficult collections work for which tact, patience, understanding, and skill in handling volatile situations are required.  This position may require working outside normal working hours.  Knowledge of the Fair Debt Collection Act (FDCPA) and of the basic laws pertaining to the collection of funds.  Receives immediate direction from the Code Services Supervisor.  Does not supervise other employees. 



Six months of responsible customer service experience.  Education equivalent to the completion of the twelfth grade.  Possession of or ability to obtain a valid Utah driver's license. Strong skills in interpersonal relationships, planning and organization, and oral and written communications preferred. 


NIMS (National Incident Management System) REQUIRED TRAINING

Employee is required to complete NIMS IS100 and IS700 within three months of hire.


Failure to obtain/maintain license and certificate as outlined above may result in termination from the position.



  • Promote and follow the City's mission statement, values, and expectations.
  • Recommend improvements in work flow, procedures and use of equipment and forms; manage office support functions. Prioritize personal work assignments, complete all assigned work and review work for accuracy.
  • Assist in typing and proofreading a wide variety of complex and confidential reports, letters, memoranda and statistical charts.
  • Compose correspondence related to assigned responsibilities.
  • Understand property abstracts and Weber County plat maps.
  • Type at a speed necessary for successful job performance. Learn computer applications, accurately input and access information on an on-line, real-time system.
  • Organize and maintain reports, records, and filing systems (paper & electronic).
  • Gather and present information in legal proceedings, and represent the City in small claims hearings to procure legal judgments.
  • Review reports of outstanding accounts, and initiates collection proceedings.  Utilize skip/trace information to locate violators and their employer's or banking institutions accordingly.
  • Respond to and resolve defendants concerns about collection activities, billing disputes, and payment options.  Collect defendant's information relative to income and assets pertaining to collections. Negotiate with defendants to resolve debts in the manner most beneficial to the City.
  • May coordinate, prepare, and type information and reports for various committees, commissions and advisory boards as directed; may research information and prepare materials for presentations at public hearings.
  • Make collection calls, issues notices for failure to pay, and takes necessary action including small claims court to defendants that are delinquent on their payment arrangements. Renegotiate pay orders with defendants unable to meet terms established in previous pay agreement.
  • Follow up on delinquent payment plans, taking necessary action to ensure payment; phone calls, letters, wage garnishments, writs of execution, and garnishment of income tax refunds.
  • Processes payments received on bad debt accounts and prepares them for posting by calculating principal, interest, and fees, and breaking down funds between accounts.  Records transactions and inputs data, journal entries, and other adjustments into computerized system.
  • Establish and maintain a good cooperative working relationship with those contacted in the course of work including: citizens, hearing officers, court clerks, accounting department, judges, and other court related personnel, and other staff members.
  • Participate in safety and risk management activities; take action to reduce liability to the city.
  • Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; employee is required to use on-site equipment.
  • Interpret and apply pertinent Federal, State and local laws, codes, and regulations.
  • Perform administrative duties and technical work applying independent judgement and personal initiative.
  • Understand the organization and operation of the City and outside agencies as necessary to perform assigned responsibilities.
  • Communicate clearly and concisely, both orally and in writing.
  • Maintain mental capacity which allows for effective interaction and communication with others.
  • Maintain physical condition appropriate to the performance of assigned duties and Responsibilities.
  • Attendance and punctuality are essential functions of this position.  Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment.
  • Perform related duties and responsibilities as required.



  • Perform various clerical tasks as needed.
  • Attend various meetings as needed.



Knowledge, skills, abilities:

  • Ability to deliver exemplary customer service to the general public, supervisors, and co-workers, often under adverse circumstances.
  • Principles and procedures of record keeping.
  • Principles of mathematics.
  • Communicate clearly and concisely, both orally and in writing.
  • Prior collections and/or court experience preferred.
  • Operate a variety of office equipment including a computer, scanner, copier printer; input and retrieve data and text; organize, update and maintain disc storage and filing systems (paper & electronic).
  • Maintain mental capacity which allows for effective interaction and communication with others.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
  • Maintain effective audio-visual discrimination and perception needed for: making observations; communicating with others; reading and writing; operating assigned equipment as required by the position.
  • Ability to comply with all city policies and regulations, including safety and risk management standards.



The work conditions described here are representative of those an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Work in an office environment with extended periods in a seated position.  While performing the duties of this job, the employee is frequently required to sit, walk, talk and hear.  The employee is occasionally required to lift and or move up to 20 lbs.



Successful applicant must pass background check.



Driving record of successful applicant will be obtained by the HR office.



Successful applicant must submit a copy of above education requirements when requested.



Applicants MUST submit a copy of their DD-214 to the Human Resource office during the interview process.  This is for initial appointments only.



Range 26 - $1,106.58 to $1,512.11 (Bi-weekly Rate) (DOQ).  Typically hire at minimum.  This position is eligible for benefits. 



On-line applications will be accepted at www.ogdencity.com until Friday, September 22, 2017.  If you do not have access to a computer, you may come to the Ogden City Human Resources office located at 2549 Washington Blvd., Suite 220, Ogden, UT  84401 between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday.


All applications/resumes will be evaluated and ranked on the basis of relevant education and experience as stated therein.  Highest ranking applicants may be invited for a personal interview.




                                                 September 12, 2017

Ogden City Corporation
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